Peer Mediation



  1. Philosophy.

  2. Peer Mediator Guidelines.

  3. Active Listening.

  4. Active Listening Observer Checklist.

  5. Mediation.

  6. Checklist for a Good Resolution.

  7. Mediator's Promise.

  8. The Mediation Process.

  9. Telling the Story.

  10. Finding Solutions.

  11. Reporting.


Conflict is a natural part of living together and it can be an opportunity for learning important life skills.

Mediation offers a means of resolving conflicts cooperatively. Mediators help people who are having a conflict listen to each other and find a solution to their problem. The goal of the mediation is to help each person listen to the other person's side of the story so that she/he can see the whole story and not only her/his point of view. The disputants (people having the conflict) are responsible for finding a fair solution to their problem.

As a mediator you will use good problem solving and communication skills to help others solve their problems.


Peer Mediator Guidelines

A mediator.....

Listens carefully ..... does not interrupt.

Communicates clearly.

Treats each person with respect.

Remains neutral ..... does not take sides.

Does not give advice or offer an opinion.

Does not look for innocence or guilt.

Helps the disputants find a solution to their problem.


Active Listening

Active listening is when a listener tries to understand both the facts and feelings of the speaker. The listener then restates what she/he has heard to make sure she/he has heard correctly.

A good listener shows understanding through .....

A good listener does not .....

Active Listener
(Observer Checklist)





Introductions and Ground Rules:

Telling the Story:

Finding Solutions:

Checklist for a Good Resolution

  1. Is the resolution specific enough? Does it tell:

  2. Is the resolution balanced? Do both disputants share responsibility for making it work?

  3. Can both disputants do what they promise?

  4. Will the resolution solve the problem?

  5. Will the resolution solve the problem for good?

Mediator's Promise

I Promise:

To be fair and honest.

To keep what is said in mediation sessions confidential.

To resolve my own conflicts peacefully.

To make up work I miss in class.

To attend mediator meetings.

To serve as a mediator for at least one year

Student's Signature: ______________________________________________

Parent's Signature:_______________________________________________

Teacher's Signature:______________________________________________



The Mediation Process

Introduction and Commitment:

NOTE: Disputants must agree to these rules to continue. If they start but break one of the rules, you can give thema warning. If they continue to break a rule after the warning, you must stop the mediation and tell your coordinator that you were not able to continue.

Telling the Story

Decide who will start. It is often a good idea to ask the student who appears to be most angry begin.

Finding Solutions